The main purpose of a customer service specialist is to be a professional for direct customer support within all sectors and organisation types. You are an advocate of Customer Service who acts as a referral point for dealing with more complex or technical customer requests, complaints, and queries.Read More
The role of a customer service practitioner is to deliver high quality products and services to the customers of their organisation. Your core responsibility will be to provide a high-quality service to customers which will be delivered from the workplace, digitally, or through going out into the customer‚ own locality.Read More
Full online learning content for the course to be accessed by learners from home online, face-to-face with teachers, mentors or instructors in the classroom or via blended learning.
Benefit from a managed, simplified and controlled learning process including, where relevant, automarked knowledge-checks, discussions, submissions to questions with assessments, practical assessments, eportfolio of submissions & evidence, learner progress dashboards against knowledge, skills and behaviours and selected end-point assessment materials or final assessments against learning outcomes/assessment criteria.