Data Deletion Request

Updated 01 June 2024

We understand the importance of your privacy and are committed to ensuring the security and confidentiality of your personal data. This page provides information on how you can request the deletion of your personal data that has been collected and stored by Competence Development Ltd via our mobile applications available on the App Store and Google Play Store.

The data we collect - and why

At Competence Development Ltd, we collect various types of data to provide and improve our services. The data we collect and the reason(s) for its collection includes:

Data Type	Description	Purpose of Collection
Account Information	Information provided during account creation (e.g., name, email, phone number).	To identify users, facilitate account creation and login and provide personalised user experience.
Profile Information	Additional details added to user profile (e.g., profile picture, date of birth).	To enhance user experience, enable social features and offer personalised content.
Usage Data	Information on how the app is used (e.g., features accessed, frequency of use).	To analyse app performance, improve functionality and tailor services to user preferences.
Device Information	Data about the accessing device (e.g., hardware model, OS, IP address).	For troubleshooting, optimising app performance for different devices and ensuring security.
Location Data	GPS, IP and Wi-Fi based location information.	To provide location-based services, customise content and for analytical purposes.
Cookies and Tracking Data	Data from cookies and similar technologies.	To remember user preferences, provide personalised experiences, and for analytics.
Communication Data	Information in user communications (e.g., customer service inquiries).	To provide customer support, respond to inquiries and improve service quality.
User Content	Content created and shared within the app (e.g., feedback,, comments).	To enable community features, user interaction and content moderation.
Health and Fitness Data	Health or fitness-related data (if applicable).	To provide health or fitness tracking features and personalised performance insights.

Please note that we only collect data that is necessary to provide and improve our services. Your privacy is our priority and we are committed to safeguarding your personal data in accordance with the best practices and legal requirements.

Your Right to Data Deletion

Under data protection laws, you have the right to request the deletion of your personal data that we hold. We respect your right to privacy and are committed to facilitating this process for you.

How to Request Data Deletion

Via Email

To request the deletion of your personal data, please send an email to support@competence.team. Include your name, the email address associated with your account, and a brief statement of your request.

Verification Process

Upon receiving your request, we may require additional information to verify your identity. This is a security measure to ensure that personal data is not deleted on behalf of someone else.

Processing Your Request

We aim to process all deletion requests within 30 days of verification. If there are any delays or issues, we will communicate this to you promptly.

Additional Information

Data Backup and Retention

Please be aware that due to backups and logs, it may take some time for your data to be completely purged from our systems.

Impact on Services

Deleting your data may affect the usability of our services that rely on that data. If certain functionalities are dependent on this data, they may no longer be available to you after deletion.

Legal and Regulatory Requirements

In some cases, we may be required to retain certain information by law or for legitimate business purposes.

Contact Us

If you have any questions about this process or your privacy rights, please do not hesitate to contact us at support@competence.team.

Commitment to Privacy

At Competence Development Ltd we are committed to protecting your privacy and ensuring that your personal data is handled in compliance with the best practices and legal requirements.