Leisure Team Member

Level 2
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Course Introduction

The leisure industry employs over 300,000 people in leisure facilities across the country and plays a vital role in improving public health. The role of the leisure team member is to support, enhance and deliver the day-to-day operations and services of a leisure/fitness facility. Working as part of a team, it is the responsibility of the leisure team member to undertake a range of operational duties such as assisting with the opening and closing of the facility, undertaking routine maintenance of equipment and maintaining the cleanliness and safety of the environment. Alongside these operational functions they ensure programmed activities and services are available for customers. They act as a Lifeguard, Swimming Teacher, Gym Instructor and Group Activity Leader. In a typical working day, they may perform all these roles in one shift, for example: open or close the facility, welcome customers, deliver a gym induction, run a group exercise session, teach a swimming lesson, clean the facility, walk the gym floor, prepare the sports hall for a sports activity (for example badminton) and deliver the session. At all times they offer excellent customer service as they are the first point of contact for customers, responsible for answering queries and dealing with straightforward complaints. They have excellent product knowledge and signpost customers to appropriate activities, achieving additional sales. They maintain accurate records and promote activities using the facilities IT systems. Customers can be wide ranging, for example a four-year-old learning to swim, the teacher or parent supporting them, a gym user training to complete their next half marathon or an elderly person using the facility for their over 50’s social club. This means they need a sound understanding of individual and group needs, including an understanding of how to maintain a safe and inclusive working environment in keeping with health and safety, safeguarding and equalities legislation. The role requires empathy, professionalism and an ability to work flexibly. The leisure team member reports to the duty manager and will typically cover a seven-day week on a rota basis resulting in shifts that may include weekends, early mornings, evenings and public holidays. Job titles include, recreation assistant, recreation supervisor, leisure attendant, leisure assistant, leisure professional.

Alongside their operational duties there are five key areas of work all leisure team members will cover: leisure and fitness operations, lifeguard duties, swimming teaching duties, gym instruction and leading group activities.


What does the qualification cover?

The qualification will cover a range of knowledge, skills and behaviours. The knowledge skills being the ‘know it’ section of the course, the skills being the ‘show it’ section of the course and the behaviours being the ‘live it’ aspect of the qualification. You will also cover and achieve a vast range of extra qualifications such as your L2 Certificate in Fitness, First Aid Qualification and Level 2 Pool Lifeguard Qualifications to name a few.


Who is it suitable for?

This course is suitable for people looking to support, enhance and deliver the day-to-day operations and services of a leisure or fitness facility.

What are the entry requirements?

Employers will set their own entry requirements for this apprenticeship

Apprentices without level 1 in English and maths will need to achieve this level and take the test for level 2 English and Maths prior to taking their end-point assessment. For those with an education, health and care plan or legacy statement the apprenticeships English and Maths minimum requirement is Entry Level 3 and British Sign Language qualifications are an alternative to English qualifications for those whom this is their primary language.

How is this qualification structured?

The qualification will be taught over a number e-learning modules of work. There will be set topics of work within each module. These will coverall the key knowledge, skills and behaviours required to complete this course successfully.

You will also achieve extra qualifications as part of the course in the following areas;

  • An IQL Level 2 Award in Pool Lifeguarding
  • One of the following: A Swim England Level 2 in Teaching Swimming or an STA level 2Certificate in Teaching Swimming
  • A Level 2 Certificate in Fitness or Gym Instruction
  • A Level 3 Certificate in First Aid (to be taken either as a stand-alone qualification or as a separate part of the IQL Level 2 Award in Pool Lifeguarding)

 How will I be taught?

E-Learning and workshops: As a learner you will benefit from the tutoring of highly experienced education and sport/leisure specialists who will guide you through each element of the course. Scheduled ‘course workshops’ with access to your full course programme via the Competence App. All course units, all lesson tasks and assessments including a full suite of support materials will be available within your Competence Personal Profile.

*You will require access to a home PC or Laptop + WIFI.

How is it assessed?

The following assessment methods required to be passed to complete the course.

  • Practical observation with questioning
  • A professional interview, supported by a portfolio of evidence

How long will it take to complete this qualification?

The apprenticeship will take typically 18 months to complete depending on experience.

On successful completion of this apprenticeship the Leisure Team member will be eligible to become an affiliate member of the Chartered Institute for the Management of Sport and Physical Activity (CIMSPA).

What qualifications can I progress onto?

Following completion of this course you can progress onto a Level 3 Leisure Duty Manager Apprenticeship.

Course FEE or Funding for this qualification

Course cost £5000. You may be able to access full funding for this course.

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