Leisure Duty Manager

Level 3
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Course Introduction

The role of a Leisure Duty Manager is to manage the effective day to day ‘front line’ operation of a leisure facility. These facilities will vary in size and the services available such as swimming pools, multi-functional sports hall, fitness suites, crèche, children’s soft play, health suites, climbing walls and outdoor sports tracks. It is the responsibility of the Leisure Duty Manager to ensure the facility is prepared for use in accordance with the planned activity programme and that all areas are maintained to the highest possible standards of safety, cleanliness, security and operational effectiveness. Typically, the Leisure Duty Manager will provide visible leadership to a diverse range of staff such as lifeguards, receptionists, sports coaches, fitness teams and crèche workers. Their responsibility is to manage staff performance and on-going development to ensure staff are motivated, efficient and operate at a high standard.

What does the qualification cover?

The qualification will cover a wide range of knowledge, skills and behaviours to allow you to be successful in completing the course. The Leisure Duty Manager will promote customer well-being, and, through the services on offer encourage customers to adopt and maintain an active healthy lifestyle. The Leisure Duty Manager will drive improvements to the customer experience and ensure members of staff are fully aware of how to support diverse customers such as ethnic groups, disabled participants, adults, and young children, understanding how this will contribute to overall customer loyalty and retention in support of the business goals and brand. The Leisure Duty Manager will typically report to a Leisure Centre/General Manager and assist in implementing management systems, maintaining operational standards, records, and financial procedures in accordance with regulations and industry guidance whilst ensuring compliance with all organisational policies and procedures. Leisure Duty Managers’ typically cover a seven-day week resulting in shifts that include weekends, early mornings, evenings and public holidays.

This occupation exists within a sector that plays an important role in improving the health of the nation, creating opportunities that get more people, more active, more often.

Who is it suitable for?

This course is suitable for people who manage the day-to-day operations of a leisure facility.

What are the entry requirements?

Employers will set their own entry requirements; typically, applicants should have acquired relevant, active experience in the leisure sector prior to enrolment and ideally completed the Level 2 Leisure Team Member qualification.

Employers who recruit candidates without English and Maths GCSE at Grade C or above (or approved equivalent) must ensure the individual achieves this standard prior to the completion of the apprenticeship.

How is this qualification structured?

The qualification will be taught over a number e-learning modules of work. There will be set topics of work within each module. These will coverall the key knowledge, skills and behaviours required to complete this course successfully.

How will I be taught?

E-Learning and workshops: As a learner you will benefit from the tutoring of highly experienced education and sport/leisure specialists who will guide you through each element of the course. Scheduled ‘course workshops’ with access to your full course programme via the Competence App. All course units, all lesson tasks and assessments including a full suite of support materials will be available within your Competence Personal Profile.

*You will require access to a home PC or Laptop + WIFI.

As part of the apprenticeship the apprentice will achieve the following qualification: First Aid at Work and Pool Plant Operator.

How is it assessed?

The following assessment methods required to be passed to complete the course.

  • 2-3000 word work related project
  • 30-minute presentation on your project followed by questions
  • Professional interview supported by your portfolio of evidence

How long will it take to complete this qualification?

The apprenticeship will take typically 15-18 months to complete depending on experience.

What qualifications can I progress onto?

Following completion of this course you can progress onto a Level 5 Operations and Departmental Manager course.

Completion of this apprenticeship will enable progression in the leisure industry to a more senior management role such as Centre Manager.

On successful completion of this apprenticeship the Leisure Duty Manager will be eligible to become a Member of the Chartered Institute for the Management of Sport and Physical Activity (CIMSPA).

Course FEE or Funding for this qualification

Course cost £5000. You may be able to access full funding for this course.

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