Leisure Duty Manager

Developing Middle-Management skills in a wide and varied Leisure environment

As the person responsible for day-to-day centre operations, you will lead a staff team to ensure timely completion of tasks, consistently meet customer needs, respond to senior management/stakeholder requests and maintain company values.

This first step on the management ‘ladder’ is an ideal ‘springboard’ to progress to more senior positions over time.

“As a Duty Manager, I have been able to gain experience in line-management, problem-solving, pool plant operations, finance, marketing and promotions, recruitment and selection, and being part of the management team. I am now working towards becoming a centre manager and completing a Level 5 Operations Manager apprenticeship.” (Leisure Duty Manager)

What do I need?

• Access to a pool/plant room to enable completion of the Pool Plant Operator certificate
• Be employed as either a current or aspiring Leisure Duty Manager
• The ability to attain Level 2 English and Maths if haven’t already

How will I learn?

• Training courses to gain relevant certificates
• Work shadowing, being mentored and working the job
• Group delivery sessions online
• 1:1 coaching with your personal tutor
• Technology-rich evidence collection methods via the Competence App

How will I be assessed?

• Completion of external courses (Pool Plant and First Aid)
• Completion of a work-based project (2500 words)
• A presentation on your personal development (20 mins + 10 mins of questions)
• Portfolio of evidence
• Professional discussion on your portfolio of evidence (90 mins)

Duration and cost?

• 18 months
• FREE to you!
• Your employer can use the Apprenticeship Levy (if they pay into) or pay £250 +VAT